NCTI

5G & Essential Technologies Package

The 5G and Essential Technologies package gives you 12 months unlimited access to 65+ network and engineering courses, 170+ Telecoms Bytes micro-courses, and the NetX network visualization tool, so you can choose what you want to study and learn at a pace that suits you.

NCTI •  Nationwide

A Manager’s Guide to Superior Customer Service

Explores the concepts of the comprehensive customer experience, as well as the benefits to the company. Covers key performance indicators, the voice of the customer, and net promoter score. Helps managers better appreciate and understand the importance of customer loyalty and the role of customer.

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Advanced DOCSIS Operations

The NCTI Advanced DOCSIS Operations course is directed to an audience of engineers and headend technicians who have responsibility for configuring and maintaining DOCSIS operations throughout the broadband cable network.

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Advanced High-Speed

Advanced High-Speed Data Customer Service builds upon the knowledge gained in NCTI’s High-Speed Data Customer Service course. Provides the industry’s most in-depth and thorough training for customer contact personnel regarding core digital concepts and personal computers.

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Advanced Technician

The NCTI Advanced Technician course teaches the broadband technician about the application of elements and principals that support operation of most broadband cable headends. Transmission lines, radio wave propagation, antennas, microwave systems and satellite communications.

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Applying Wi-Fi Technologies

The NCTI® Applying Wi-Fi Technologies course teaches the broadband technician about applying elements and principles that support installing and troubleshooting Wi-Fi within the home and in business environments.

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Basic Broadband

Covers the cognitive elements of troubleshooting, bringing a logic-based approach to the troubleshooting process that includes the following steps: identifying the problem, analyzing the symptoms, isolating the problem area, diagnosing the cause, resolving the problem and verifying the resolution.

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Broadband Digital Installer

Broadband Digital Installer presents background information and installation practices pertaining to digital TV, Data over Cable Service Interface Specification (DOCSIS®) high-speed Internet, PacketCable™ telephone, and home automation services for the connected home.

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Broadband HFC Network Testing and Measurements

This course provides the advanced student with a comprehensive understanding of system testing theory and application. The course concentrates on the use and selection of proper test equipment and application necessary for testing and complying with FCC and NCTA testing requirements.

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Business Services for Technicians

The NCTI® Business Services for Technicians course teaches the broadband technician about the elements and principles that support installing and troubleshooting business class services. These services go beyond basic residential applications and are designed to meet the specific needs of business.

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Cable Network Overview

Introduces broadband cable systems, providing a general knowledge of broadband equipment, operation, terminology, and competitive services. Offers a fundamental understanding of how broadband cable’s revenue-driving operations work, without being overburdened by too much information on technology.

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Citizens Broadband Radio Service

Due to the ever-increasing use of wireless communications the Federal Communications Commission (FCC) designated a band of radio-frequency spectrum from 3.5 gigahertz (GHz) to 3.7 GHz. This spectrum is used for a variety of mobile communications & is shared between government & private enterprises.

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Competitive Services

Competitive Services takes the broadband cable professional on a ride through the competitive landscape of the broadband telecommunications industry. Upon course completion the cable professional will be better equipped to communicate with the customer and sell their services against the competition

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Computers and Broadband Modems

Computers and Broadband Modems introduces the fundamentals of personal computer (PC) hardware and software in connection with DOCSIS® cable modems. Students completing this course gain a thorough understanding of how the PC and modem interface with the broadband cable network.

NCTI •  Nationwide

Consumer Digital Electronics

The NCTI Consumer Digital Electronics course teaches students the what, how, when, where, and why of customer premises equipment. Various video display technologies, including the standards that guide and mold them, content storage, video display settings, and customer premises equipment.

NCTI •  Nationwide

Customer Service For Technicians

Customer Service for Technicians is a thorough guide for helping service technicians deliver the highest levels of customer service. Designed to provide technicians with tools they can use immediately, the course covers the entire spectrum of customer service-related issues.

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Delivering Cable Services

An excellent overview of the technology of broadband cable systems, defining the terminology associated with that technology and outlining how broadband systems operate.

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Delivering Data

Created specifically for the broadband industry, Delivering Data teaches the broadband cable professional much of what they need to know about high-speed data service, including how the broadband cable industry high-speed data service differs from other service providers.

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Delivering Video

Teaches customer care professionals what they need to know about digital video including standards, formats, and services. After successful course completion, the cable professional will be better equipped to communicate with the customer about their video services and sell these services.

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Delivering Voice

Teaches customer care professionals what they need to know about digital video including standards, formats, and services. After successful course completion, the cable professional will be better equipped to communicate with the customer about their video services and sell these services.

NCTI •  Nationwide

Digital Technician

Digital technology is all around us from the clocks on our coffee makers to our mobile phones & computers. Broadband cable technicians are trained to install & service digital customer premises equipment such as set-top boxes and cable modems that connect to digital televisions and computer devices.

NCTI •  Nationwide

Discovering DOCSIS: Customer Premises

For many broadband cable operators DOCSIS has supplanted pay TV as their most popular and profitable service offering. To support the growth of this product all customer contact employees should have a thorough understanding of the DOCSIS product.

NCTI •  Nationwide

Excellence in Customer Service

Excellence in Customer Service is the only broadband-specific customer service training course available today. Covers topics including account maintenance, effective communication techniques, stress management, sales processes, and service level differentiation. Graduates will be uniquely qualified within the cable industry to provide the highest level of broadband-specific customer service.

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Exploring Wireless Technologies

The NCTI® Exploring Wireless Technologies course provides the student a comprehensive introduction to the underlying theory, design techniques and core principles of wireless communications.

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Fiber Installation and Activation

The NCTI® Fiber Installation and Activation course is a comprehensive resource that provides essential and updated knowledge for deploying fiber-optic cable in today’s broadband networks. This course covers fundamental aspects such as optical transmission, modulation, and more.

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Fiber Testing and Maintenance

The Fiber Testing & Maintenance course provides the fiber-optic cable technician with information regarding post activation fiber-optic theory & application. The course concentrates on the test equipment & procedures necessary to perform testing & maintenance for new fiber-optic cable links & more.

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Field Safety

The Field Safety course is an excellent resource for the technician who values safety and desires to understand the reasoning behind safe work practices. This course was specifically designed to give the technician necessary knowledge tools to perform with greater safety on the job. 

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FTTx Basics

FTTx Basics is a two-part course called FTTx Elements and Installation and Troubleshooting. The demand for faster data speeds continues to escalate at a rapid pace. Fiber-to-the-“x” or fiber-to-the-node, curb, business, home, premises, etc., is one way to satisfy this demand.

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Full Duplex DOCSIS

The Full Duplex (FDX) DOCSIS specification defines simultaneous upstream and downstream communications for symmetrical upstream and downstream data rate capacity. The specification leverages distributed access architecture (DAA) to enhance upstream capacity.

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High-Speed Data Customer Service

Provides an invaluable and unparalleled base of knowledge of high-speed data services, equipment, operations and troubleshooting, including extensive information regarding DOCSIS cable modems through version 3.1 and the return path’s effect on high-speed data service.

NCTI •  Nationwide

High-Speed Data Installation

The HSDI course introduces the fundamentals of high-speed data Internet access service by presenting the typical features and functions of cable modems. The student will gain a thorough understanding of how the PC and modem interface with the broadband network.

NCTI •  Nationwide

Introduction to Networking: Home and Peer-to-Peer Networks

The course is designed for students who have a basic understanding of personal computers and their applications. By teaching the fundamentals of data networking and communications, the course explains how to build and operate a small computer network, typically found in a customer’s home.

NCTI •  Nationwide

IP Voice

Comprised of four sections covering the delivery of telephone service using Voice over Internet (VoIP) technology through broadband cable’s managed network. The IP Voice course uses full-motion video and animation to closely mirror a hands-on learning environment.

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MEC and 5G

Shows how the two technologies work with one another, outlining the basic concepts before exploring the standardised MEC architecture. Focus is given to the System and Host Level components, before detailing how MEC integrates with the 5G Service Based Architecture.

NCTI •  Nationwide

How Can I Help You? Customer Service Best Practices

This course can serve as an introduction if this is your first customer service job. But even if you are a seasoned professional, the scenarios and activities will give you a chance to ask yourself how you might better handle balancing the needs of your customers with the needs of your organization.

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Installer

Beginning with a comprehensive overview of a broadband cable system, the course provides the student with a working knowledge of the system from the signal sources to the customer premises equipment, while teaching the student proper installation and troubleshooting techniques.

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Installer Technician

The NCTI Installer Technician course focuses on maintaining reliability in the installed drop system. The electronic theory provides the foundation for understanding decibels, signal leakage detection, and troubleshooting techniques.

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Internetworking with TCP/IP

The Internetworking w/ TCP/IP course is the technician’s guide to understanding the processes, protocols & architectures associated w/ TCP/IP, the engine that runs the IP network. Geared toward anyone whose network accesses the Internet, the course intros networking protocols: (TCP), (HTTP) & more.

NCTI •  Nationwide

Introduction to LTE V2X

As LTE Advanced Pro technologies become more prevalent on the road to 5G, vehicular based communication is seen as a key element of the future network ecosystem. This short course is designed to introduce the main concepts behind V2X technology.

NCTI •  Nationwide

Introduction to Multiplexing

Multiplexing signals together onto a common medium for transport is a practice that is an often-overlooked stage of signal processing. The course defines time division multiplexing (TDM) and frequency division multiplexing (FDM), the two most common multiplexing schemes.

NCTI •  Nationwide

Introduction to Networking: Local Area Networks

Covers Ethernet LAN protocols and concepts over different media including; coaxial cable, twisted-pair cable, fiber-optic cable, and wireless. Introduces the network operating systems most widely used in local area networks: Windows, Linux, and Mac OS.

NCTI •  Nationwide

Introduction to Networking: Wireless

Combines radio frequency (RF) and local area networking (LAN) fundamentals to explain the basic concepts and building blocks of wireless LANs. Introduces wireless LAN infrastructure devices, antennas, access points, the 802.11 network architecture, Bluetooth, spread spectrum technology, and more.

NCTI •  Nationwide

Introduction to Protocols and Network Routing

Teaches the introductory fundamentals of IP networking starting with the OSI (Open Systems Interconnection) reference model. Learn the structure of IP addresses and packets in IPv4 and IPv6. Fully qualified domain names (FQDN) are explored along with subnet masking and multicasting.

NCTI •  Nationwide

Introduction to Telecom Operations

Explains basic safety practices according to OSHA, and basic electronics such as voltage, power, current, and resistance. Teaches installation and troubleshooting of digital subscriber line (DSL), voice over IP (VoIP), and passive optical network (PON) fiber to the premises (FTTP).

NCTI •  Nationwide

Introduction to Wide Area Networks

This course teaches satellite network basics, as well as how the various WAN technologies work together to transport data; such as synchronous optical networks (SONET), Ethernet, and multiprotocol label switching (MPLS). Virtual private networks (VPN) functionality and security is also explored.

NCTI •  Nationwide

Operations Center Technical Support I

Teaches key technical skills and the knowledge required to allow network operations center personnel to quickly identify customer and network issues, isolate network difficulties and provide troubleshooting solutions.

NCTI •  Nationwide

Operations Center Technical Support II

Provides key technical skills and knowledge that allow network operations center personnel to quickly identify customer and network issues, perform troubleshooting to isolate the issue and direct the fix. This course specifically focuses on the reliability of the entire broadband network.

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Operations Center Technical Support III

Provides network operations center personnel with invaluable information on the coaxial distribution system and teaches the necessary AC (alternating current) electronic theory and application needed to perform in-depth troubleshooting of the broadband network.

NCTI •  Nationwide

Quick Start Installer (QSI)

QSI provides the fundamental knowledge to install both basic and advanced video products, high-speed data and telephony. Technicians will rapidly develop the foundational skills needed to increase their productivity, decrease their repeat trouble calls and improve their on-time guarantee.

NCTI •  Nationwide

Retaining Customers

Created specifically for the broadband industry, Retaining Customers teaches the broadband cable professional how to handle difficult situations with customers. Various advanced customer service skills are presented, including the “stop, look and listen” technique and the acronyms PREFER and RESPECT.

NCTI •  Nationwide

Return Path Operations

Introduces basic concepts of return path functions, and outlines procedures for testing, repairing, and maintaining a viable return path. Learn how ingress, noise, system alignment, optical operations, and installation of equipment at the customer premises can jeopardize return path performance.

NCTI •  Nationwide

Selling Broadband Services

Created specifically for the broadband industry, Selling Broadband Services teaches the broadband cable professional how to systematically sell broadband services. Various selling strategies are presented, including information kits, honesty and the first-person principle.

NCTI •  Nationwide

Service Technician

Provides a fundamental knowledge of the broadband coaxial distribution network and its operation between the distribution taps and fiber nodes. Includes an overview of hybrid fiber/coax network operation and best practices, and revisits the basics of electricity and Ohm’s law in resistive circuits.

NCTI •  Nationwide

System Technician

Provides foundational information that can accelerate a broadband technician’s career path advancement. Part of NCTI’s Master Technician certification, this course elevates the student’s understanding of how hybrid fiber/coax (HFC) network equipment operates down to the component level.

NCTI •  Nationwide

TechSELLence

Remain competitive by expanding sales opportunities while in the customer’s home. This course Teaches field personnel to effectively evaluate each customer’s unique situation, use that information to introduce customers to enhanced services and products and ensure a positive customer experience.

NCTI •  Nationwide

Telephone Home Wiring

Teaches technicians how to correctly install and troubleshoot the hardware associated with an in-home telephone system.

NCTI •  Nationwide

Troubleshooting Advanced Services

Builds on the knowledge acquired in the Broadband Digital Installer course and complements it with a focus on troubleshooting. The three main service areas of a cable operator are covered in the Troubleshooting Advanced Services course: digital video, data/Wi-Fi and voice.

NCTI •  Nationwide

Understanding Voice and Data Networks

Understanding Voice and Data Networks presents the fundamental knowledge and concepts that are needed to expand a broadband career. Upon completion of the course, the student will understand the operation of data networks, telephone systems and Voice over Internet Protocol (VoIP) technologies.

NCTI •  Nationwide

VLEO Satellite Wireless Access

Very low Earth orbit satellite technology has come a long way over the last two decades. It is currently set to become a global competitor to traditional landline communications service providers. VLEO Internet service providers will provide high-speed data globally to virtually anyone on earth.

NCTI •  Nationwide

Wall Drilling for Wiring

Wall Drilling for Wiring is a fundamental course that covers routing cables through basements, crawl spaces, attics, and walls, as well as showcasing techniques for using drills and drilling through different types of exterior and interior walls.

NCTI •  Nationwide