TIA QuEST Forum

Improving ICT Quality, Reliability, and Performance

To address the challenges that come with digital transformation, new business models, innovation, and increasing global competition, TIA QuEST Forum brings together global companies and industry leaders to develop innovative solutions, services, and tools that drive business performance, improve customer experience, and achieve the highest levels of quality across the ICT industry.

Collaboratively identifies best practices and executes key projects and initiatives to address a range of global ICT issues.

Provides ICT industry performance data and measurement via Performance Data Reports and benchmarking as a service.

Quality Management System built on ISO 9001 to define the unique ICT industry supply chain quality system requirements.

Telecommunications Industry Association

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Who we are

TIA QuEST Forum is comprised of global organizations, partners, and industry leaders that form a flexible structure of regions and hubs dedicated to addressing the collective issues of its global stakeholders in pursuit of ICT quality and performance.

These global regions address geo-specific quality needs and issues, and provide valuable input to TIA QuEST Forum Working Groups.

Every year, participants are recognized for their dedication, achievement, contribution and corporate sustainability.

TIA QuEST Forum participants include a range of service providers, suppliers and strategic partners from across the globe.

Products and Services

TIA QuEST Forum’s TL 9000

A quality management system built on ISO 9001 but designed specifically for the ICT industry to define requirements for products and services and provide a measurement system for companies to track performance and improve results through a consistent set of quality expectations.

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Wireless Customer Experience (WCX)

Measures value-creating items in the network, combining subjective user data based on real customer feedback with objective (technical) data to strategically model optimal value, providing the information needed to adapt services.

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Sustainability

TIA Sustainability Assessor

Designed to enable companies to rapidly self-assess and benchmark their sustainability and corporate social responsibility programs against industry best practices by rating their performance in areas that align with TL 9000 sustainability assessment measures.

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Performance Data Reports

Performance Data Reports (PDRs)

Derived from mandatory monthly statistics submitted by certified TL 9000 registrations and provided free to members, as well as offered for sale, PDRs are compiled for each TL 9000 measurement in all product categories, providing reliable trend data and robust industry benchmark information.

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TIA QuEST FORUM RESOURCES

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Featuring guest speaker James Ketner of AT&T, this webinar recognizes the value of a good security program for organizations.

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knowledge-library

Provides access to past presentations and papers from conferences, workshops, or training classes. Members can search by keywords, titles, presenters, presentation type, event, and location.

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QuEST Forum Webinars

Cover a wide range of key industry issues and trends, as well as valuable information on key initiatives being addressed within working groups, benchmarking and the TL 9000 Quality Management System.

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Press Releases

The Sustainability Assessor was developed by TIA’s QuEST Forum for companies looking to rapidly self-assess and benchmark their sustainability and corporate social responsibility programs against industry best practices.

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