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TIA QuEST Forum

Improving ICT Quality, Reliability, and Performance

To address the challenges that come with digital transformation, new business models, innovation, and increasing global competition, TIA QuEST Forum brings together global companies and industry leaders to develop innovative solutions, services, and tools that drive business performance, improve customer experience, and achieve the highest levels of quality across the ICT industry.

WorkingGroups

Working Groups

Collaboratively identifies best practices and executes key projects and initiatives to address a range of global ICT issues.

Benchmarking

Benchmarking

Provides ICT industry performance data and measurement via Performance Data Reports and benchmarking as a service.

TL9000

TL 9000

Quality Management System built on ISO 9001 to define the unique ICT industry supply chain quality system requirements.

Telecommunications Industry Association

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Who we are

TIA QuEST Forum is comprised of global organizations, partners, and industry leaders that form a flexible structure of regions and hubs dedicated to addressing the collective issues of its global stakeholders in pursuit of ICT quality and performance.

WorkingGroups

Global Regions & Hubs

Collaboratively identifies best practices and executes key projects and initiatives to address a range of global ICT issues.

WorkingGroups

Awards & Recognition

Every year, participants are recognized for their dedication, achievement, contribution and corporate sustainability

WorkingGroups

Industry Participants

TIA QuEST Forum participants include a range of service providers, suppliers and strategic partners from across the globe

Products and Services

TL9000

TIA QuEST Forum’s TL 9000

A quality management system built on ISO 9001 but designed specifically for the ICT industry to define requirements for products and services and provide a measurement system for companies to track performance and improve results through a consistent set of quality expectations.

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TL9000

Wireless Customer Experience (WCX)

Measures value-creating items in the network, combining subjective user data based on real customer feedback with objective (technical) data to strategically model optimal value, providing the information needed to adapt services.

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TIA Sustainability Assessor

Designed to enable companies to rapidly self-assess and benchmark their sustainability and corporate social responsibility programs against industry best practices by rating their performance in areas that align with TL 9000 sustainability assessment measures.

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TL9000

Performance Data Reports (PDRs)

Derived from mandatory monthly statistics submitted by certified TL 9000 registrations and provided free to members, as well as offered for sale, PDRs are compiled for each TL 9000 measurement in all product categories, providing reliable trend data and robust industry benchmark information.

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