Improving ICT Quality, Reliability, and Performance
To address the challenges that come with digital transformation, new business models, innovation, and increasing global competition, TIA QuEST Forum brings together global companies and industry leaders to develop innovative solutions, services, and tools that drive business performance, improve customer experience, and achieve the highest levels of quality across the ICT industry.
Collaboratively identifies best practices and executes key projects and initiatives to address a range of global ICT issues.
Provides ICT industry performance data and measurement via Performance Data Reports and benchmarking as a service.
Quality Management System built on ISO 9001 to define the unique ICT industry supply chain quality system requirements.
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These global regions address geo-specific quality needs and issues, and provide valuable input to TIA QuEST Forum Working Groups.
Every year, participants are recognized for their dedication, achievement, contribution and corporate sustainability.
TIA QuEST Forum participants include a range of service providers, suppliers and strategic partners from across the globe.
Products and Services
TIA QuEST Forum’s TL 9000
A quality management system built on ISO 9001 but designed specifically for the ICT industry to define requirements for products and services and provide a measurement system for companies to track performance and improve results through a consistent set of quality expectations.
Wireless Customer Experience (WCX)
Measures value-creating items in the network, combining subjective user data based on real customer feedback with objective (technical) data to strategically model optimal value, providing the information needed to adapt services.
TIA Sustainability Assessor
Designed to enable companies to rapidly self-assess and benchmark their sustainability and corporate social responsibility programs against industry best practices by rating their performance in areas that align with TL 9000 sustainability assessment measures.
Performance Data Reports (PDRs)
Derived from mandatory monthly statistics submitted by certified TL 9000 registrations and provided free to members, as well as offered for sale, PDRs are compiled for each TL 9000 measurement in all product categories, providing reliable trend data and robust industry benchmark information.
TIA QuEST FORUM RESOURCES
The Sustainability Assessor was developed by TIA’s QuEST Forum for companies looking to rapidly self-assess and benchmark their sustainability and corporate social responsibility programs against industry best practices.