Improving ICT Quality, Reliability, and Performance
To address the challenges that come with digital transformation, new business models, innovation, and increasing global competition, TIA QuEST Forum brings together global companies and industry leaders to develop innovative solutions, services, and tools that drive business performance, improve customer experience, and achieve the highest levels of quality across the ICT industry.
Working Groups
Collaboratively identifies best practices and executes key projects and initiatives to address a range of global ICT issues.
Benchmarking
Provides ICT industry performance data and measurement via Performance Data Reports and benchmarking as a service.
TL 9000
Quality Management System built on ISO 9001 to define the unique ICT industry supply chain quality system requirements.
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Who we are
TIA QuEST Forum is comprised of global organizations, partners, and industry leaders that form a flexible structure of regions and hubs dedicated to addressing the collective issues of its global stakeholders in pursuit of ICT quality and performance.
Global Regions & Hubs
Collaboratively identifies best practices and executes key projects and initiatives to address a range of global ICT issues.
Awards & Recognition
Every year, participants are recognized for their dedication, achievement, contribution and corporate sustainability
Industry Participants
TIA QuEST Forum participants include a range of service providers, suppliers and strategic partners from across the globe
Products and Services
TIA QuEST Forum’s TL 9000
A quality management system built on ISO 9001 but designed specifically for the ICT industry to define requirements for products and services and provide a measurement system for companies to track performance and improve results through a consistent set of quality expectations.
Wireless Customer Experience (WCX)
Measures value-creating items in the network, combining subjective user data based on real customer feedback with objective (technical) data to strategically model optimal value, providing the information needed to adapt services.
TIA Sustainability Assessor
Designed to enable companies to rapidly self-assess and benchmark their sustainability and corporate social responsibility programs against industry best practices by rating their performance in areas that align with TL 9000 sustainability assessment measures.
Performance Data Reports (PDRs)
Derived from mandatory monthly statistics submitted by certified TL 9000 registrations and provided free to members, as well as offered for sale, PDRs are compiled for each TL 9000 measurement in all product categories, providing reliable trend data and robust industry benchmark information.
