Advanced High-Speed

By NCTI

   Nationwide

Course Details

Advanced High-Speed Data Customer Service builds upon the knowledge gained in NCTI’s High-Speed Data Customer Service course. The course provides the industry’s most in-depth and thorough training for customer contact personnel regarding core digital concepts and personal computers (PC). Students completing this course gain a thorough understanding of personal computers and mobile devices as well as their operating systems. The student will also learn key digital concepts and how digital relates to analog as well as insight into troubleshooting high-speed data (HSD) service. The Advanced High-Speed Data Customer Service course includes videos and activities that are intended to help the student retain key points of information. The computer videos are hosted by Mike Meyers, author and holder of multiple IT industry certifications, whose colorful and humorous presentation style makes the course entertaining and effective. This course provides valuable and necessary information for anyone that provides assistance to customers that are experiencing computer related issues.

Contact Information

NCTI
866-575-7206
customercare@ncti.com
https://ncti.com

Training Type

  • Customer Service

Training Level

  • Advanced

Delivery Mode

  • Virtual

State

  • Nationwide

Associated Jobs

  • 43-4051 Customer Service Representatives