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Working Groups

TIA QuEST Forum Working Groups collaboratively identify best practices and execute key projects and initiatives to address a range of global ICT issues.

Customer Experience

The Customer Journey Working Group (CJWG) optimizes the customer journey for business success focusing on customer experience, digitization and service orchestration.

Integrated Global Quality (IGQ)

The Integrated Global Quality (IGQ) working group defines system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and drives a measurement system that allows companies to track and benchmark results and improve performance.

Business Performance Community Leadership Council (BPCLC)

Leadership Council

The BPCLC is composed of the Chairs and Secretaries of all TIA’s Business Performance Community (BPC) Working Groups, global regions and hubs. The BPCLC provides leadership and guidance in support of the BPC Charter.

Oversight working group featured image

​Oversight

TIA’s Business Performance Oversight Working Group is designed to ensure the integrity of the TL 9000 certification program and support promotion of all Business Performance Community products and activities.

​Sustainability Working Group

TIA’s Business Performance Oversight Working Group is designed to ensure the integrity of the TL 9000 certification program and support promotion of all Business Performance Community products and activities.

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