Broadband Digital Installer Broadband Digital Installer presents background information and installation practices pertaining to digital TV, Data over Cable Service Interface Specification (DOCSIS®) high-speed Internet, PacketCable™ telephone, and home automation services for the…
Broadband HFC Network Testing and Measurements This course provides the advanced student with a comprehensive understanding of system testing theory and application. The course concentrates on the use and selection of proper test equipment and application…
Broadband Installation With our ‘Accelerated Learning Solution‘ and “hands-on” experience, this program will give the new student the skills and confidence they need to independently complete a typical broadband installation. Module 1…
Business Services With our ‘Accelerated Learning Solution‘, this course is designed to introduce an experienced residential technician to the most common business services offered by cable operators today. Understanding the differences and…
Business Services for Technicians The NCTI® Business Services for Technicians course teaches the broadband technician about the elements and principles that support installing and troubleshooting business class services. These services go beyond basic residential…
Cable Network Overview The Cable Network Overview course introduces employees to broadband cable systems, providing a general knowledge of broadband equipment, operation, terminology, and competitive services. Those taking this course will have a…
Citizens Broadband Radio Service Due to the ever-increasing use of wireless communications, the Federal Communications Commission (FCC) designated a band of radio-frequency spectrum, from 3.5 gigahertz (GHz) to 3.7 GHz. This spectrum is used…
Competitive Services Created specifically for the broadband industry, Competitive Services takes the broadband cable professional on a ride through the competitive landscape of the broadband telecommunications industry. The regulatory issues surrounding competition…
Computers and Broadband Modems Computers and Broadband Modems introduces the fundamentals of personal computer (PC) hardware and software in connection with DOCSIS® cable modems. Students completing this course gain a thorough understanding of how…
Consumer Digital Electronics The NCTI Consumer Digital Electronics course teaches students the what, how, when, where, and why of customer premises equipment. Various video display technologies, including the standards that guide and mold…
Customer Satisfaction With our ‘Accelerated Learning Solution‘, this course will guide your field technician through all stages of a positive customer experience, from the initial phone call to the follow-up satisfaction survey.…
Customer Service For Technicians Created specifically for the broadband industry, Customer Service for Technicians is a thorough guide for helping service technicians deliver the highest levels of customer service. Designed to provide technicians with…
