5G & Essential Technologies Package

The 5G and Essential Technologies package gives you 12 months unlimited access to 65+ network and engineering courses, 170+ Telecoms Bytes micro-courses, and the NetX network visualization tool, so you…

A Manager’s Guide to Superior Customer Service

This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends. Learners will…

Advanced DOCSIS Operations

The NCTI Advanced DOCSIS Operations course is directed to an audience of engineers and headend technicians who have responsibility for configuring and maintaining DOCSIS operations throughout the broadband cable network.…

Advanced High-Speed

Advanced High-Speed Data Customer Service builds upon the knowledge gained in NCTI’s High-Speed Data Customer Service course. The course provides the industry’s most in-depth and thorough training for customer contact…

Advanced Technician

The NCTI Advanced Technician course teaches the broadband technician about the application of elements and principals that support operation of most broadband cable headends. Transmission lines, radio wave propagation, antennas,…

Applying Wi-Fi Technologies

The NCTI® Applying Wi-Fi Technologies course teaches the broadband technician about applying elements and principles that support installing and troubleshooting Wi-Fi within the home and in business environments. Wave propagation, channel…

Basic Broadband

This course takes the knowledge gained in the NCTI course Delivering Cable Services and applies it to troubleshooting video, data, and voice services. The student will learn the cognitive elements…

Broadband Digital Installer

Broadband Digital Installer presents background information and installation practices pertaining to digital TV, Data over Cable Service Interface Specification (DOCSIS®) high-speed Internet, PacketCable™ telephone, and home automation services for the…

Broadband HFC Network Testing and Measurements

This course provides the advanced student with a comprehensive understanding of system testing theory and application. The course concentrates on the use and selection of proper test equipment and application…

Business Services for Technicians

The NCTI® Business Services for Technicians course teaches the broadband technician about the elements and principles that support installing and troubleshooting business class services. These services go beyond basic residential…

Cable Network Overview

The Cable Network Overview course introduces employees to broadband cable systems, providing a general knowledge of broadband equipment, operation, terminology, and competitive services. Those taking this course will have a…

Citizens Broadband Radio Service

Due to the ever-increasing use of wireless communications, the Federal Communications Commission (FCC) designated a band of radio-frequency spectrum, from 3.5 gigahertz (GHz) to 3.7 GHz. This spectrum is used…