A Manager’s Guide to Superior Customer Service

This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends. Learners will…

All About Fiber

Special 2 day classes for CFOS/OSP, CFOS/T,CFOS/H or CFOS/S certifications. Anyone interested in attending please drop us an email at Fiber101@yahoo.com

Applying Wi-Fi Technologies

The NCTI® Applying Wi-Fi Technologies course teaches the broadband technician about applying elements and principles that support installing and troubleshooting Wi-Fi within the home and in business environments. Wave propagation, channel…

Basic Broadband

This course takes the knowledge gained in the NCTI course Delivering Cable Services and applies it to troubleshooting video, data, and voice services. The student will learn the cognitive elements…

Basic Fiber Optics and Outside Plant Fiber Optics

Basic Fiber Optic (CFOT): Training sessions can be taught at either a Regional Training location or at a Client Site. During this 3 day hands-on seminar, students will learn: -Techniques…

Broadband Digital Installer

Broadband Digital Installer presents background information and installation practices pertaining to digital TV, Data over Cable Service Interface Specification (DOCSIS®) high-speed Internet, PacketCable™ telephone, and home automation services for the…

Broadband Fiber Optic Technician – BFOT Level 1

This foundational level instructor-led course is comprised of a two-day introduction to broadband FTTH theory and fiber followed by two days of hands-on skills training to apply that theory to…

Broadband Telecom

The Broadband Telecom program prepares students for employment in the evolving industry of broadband-related technologies. Students train in copper and fiber optic cabling, home and business phone systems, computer hardware…

Business Services for Technicians

The NCTI® Business Services for Technicians course teaches the broadband technician about the elements and principles that support installing and troubleshooting business class services. These services go beyond basic residential…

Cable Network Overview

The Cable Network Overview course introduces employees to broadband cable systems, providing a general knowledge of broadband equipment, operation, terminology, and competitive services. Those taking this course will have a…

Certified Fiber Optic Technician

In this course, students will learn how to understand the limitations of bending, effects of temperature, how to effectively splice and connectorize fiber optics, troubleshoot a system and confirm the…

Certified Fiber Optic Technician

The Institute offers Fiber Optics programs ranging from 1 – 13 weeks, in traditional and hybrid formats. The Fiber Optics for Professionals program coursework is available online nationwide and concluded…