DAS and Small Cell Systems Distributed antenna systems (DAS) and small cells are addressing the number one challenge faced by the cellular industry – how to provide more capacity and solve coverage problems where service…
Delivering Cable Services Delivering Cable Services describes the delivery of video, voice and high-speed Internet services. It begins with an excellent overview of the technology of broadband cable systems, defines the terminology associated…
Delivering Data Created specifically for the broadband industry, Delivering Data teaches the broadband cable professionals much of what they need to know about high-speed data service, including how the broadband cable industry…
Delivering Video Created specifically for the broadband industry, Delivering Video teaches the broadband cable customer care professional what they need to know about digital video including standards, formats, and services. After successful…
Delivering Voice Created specifically for the broadband industry, Delivering Voice teaches the broadband cable professional everything they need to know about digital voice, including how the broadband cable industry’s PacketCable™ IP voice…
Digital Technician Digital technology is all around us, from the clocks on our coffee makers to our mobile phones and computers. Broadband cable technicians are trained to install and service digital customer…
Discovering DOCSIS: Customer Premises For many broadband cable operators DOCSIS has supplanted pay TV as their most popular and profitable service offering. To support the growth of this product all customer contact employees should…
DWDM This course provides an advanced technical overview of DWDM training and optical networking concepts. One of the major issues in the networking industry today is the rapidly increasing demand for…
Excellence in Customer Service Excellence in Customer Service is the only broadband-specific customer service training course available today. Applying topics such as account maintenance, effective communication techniques, stress management, sales processes, and service level…
Exploring Wireless Technologies The NCTI® Exploring Wireless Technologies course provides the student a comprehensive introduction to the underlying theory, design techniques and core principles of wireless communications. Whether the application is cell phones,…
Fiber Installation and Activation The NCTI® Fiber Installation and Activation course is a comprehensive resource that provides essential and updated knowledge for deploying fiber-optic cable in today’s broadband networks. This course covers fundamental aspects…
Fiber Optic Fundamental TR-FOF allows students to gain valuable knowledge of fiber optic theory, codes, standards and practices which are widely accepted in the telecommunications industry today. In addition, students gain a practical…
