A Manager’s Guide to Superior Customer Service

This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends. Learners will…
Advanced High-Speed

Advanced High-Speed Data Customer Service builds upon the knowledge gained in NCTI’s High-Speed Data Customer Service course. The course provides the industry’s most in-depth and thorough training for customer contact…
Basic Broadband

This course takes the knowledge gained in the NCTI course Delivering Cable Services and applies it to troubleshooting video, data, and voice services. The student will learn the cognitive elements…
Cable Network Overview

The Cable Network Overview course introduces employees to broadband cable systems, providing a general knowledge of broadband equipment, operation, terminology, and competitive services. Those taking this course will have a…
Competitive Services

Created specifically for the broadband industry, Competitive Services takes the broadband cable professional on a ride through the competitive landscape of the broadband telecommunications industry. The regulatory issues surrounding competition…
Delivering Cable Services

Delivering Cable Services describes the delivery of video, voice and high-speed Internet services. It begins with an excellent overview of the technology of broadband cable systems, defines the terminology associated…
Delivering Data

Created specifically for the broadband industry, Delivering Data teaches the broadband cable professionals much of what they need to know about high-speed data service, including how the broadband cable industry…
Delivering Video

Created specifically for the broadband industry, Delivering Video teaches the broadband cable customer care professional what they need to know about digital video including standards, formats, and services. After successful…
Delivering Voice

Created specifically for the broadband industry, Delivering Voice teaches the broadband cable professional everything they need to know about digital voice, including how the broadband cable industry’s PacketCable™ IP voice…
Excellence in Customer Service

Excellence in Customer Service is the only broadband-specific customer service training course available today. Applying topics such as account maintenance, effective communication techniques, stress management, sales processes, and service level…
High-Speed Data Customer Service

High-Speed Data Customer Service provides an invaluable and unparalleled base of knowledge of high-speed data services, equipment, operations and troubleshooting, including extensive information regarding DOCSIS cable modems through version 3.1…
How Can I Help You? Customer Service Best Practices

This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a…