High-Speed Data Customer Service High-Speed Data Customer Service provides an invaluable and unparalleled base of knowledge of high-speed data services, equipment, operations and troubleshooting, including extensive information regarding DOCSIS cable modems through version 3.1…
How Can I Help You? Customer Service Best Practices This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a…
Operations Center Technical Support I This course teaches key technical skills and the knowledge required to allow network operations center personnel to quickly identify customer and network issues, isolate network difficulties and provide troubleshooting solutions.…
Operations Center Technical Support II Operations Center Technical Support II provides key technical skills and knowledge that allow network operations center personnel to quickly identify customer and network issues, perform troubleshooting to isolate the issue…
Operations Center Technical Support III This course provides network operations center personnel with invaluable information on the coaxial distribution system and teaches the necessary AC (alternating current) electronic theory and application needed to perform in-depth…
Retaining Customers Created specifically for the broadband industry, Retaining Customers teaches the broadband cable professional how to handle difficult situations with customers. Various advanced customer service skills are presented, including the “stop,…
Sales Representative The Sales Representative course will train you for a career in both inside and outside sales. You will learn how to effectively communicate a product’s features in anticipation of a…
Selling Broadband Services Created specifically for the broadband industry, Selling Broadband Services teaches the broadband cable professional how to systematically sell broadband services. Various selling strategies are presented, including information kits, honesty and…
TechSELLence Techsellence is an online course designed to help you remain competitive by expanding sales opportunities while in the customer’s home. This course teaches field personnel to effectively evaluate each customer’s…
