QuEST Forum merged with Telecommunications Industry Association (TIA) on 1 November 2017. QuEST Forum is now TIA QuEST Forum within TIA.

History of QuEST Forum:

QuEST Forum was formed in 1998 to pursue and achieve a goal of global ICT quality and industry-wide performance excellence. Through the implementation of a common set of quality requirements, the collaborative activities of its global Working Groups, an emphasis on industry best practices, and the delivery of a leading-edge measurement system, QuEST Forum advances the quality, reliability, and performance of ICT products and services around the world.


Be the global force for improving quality of products and services delivered to customers of information and communication technologies (ICT).


Enable our customers to improve the quality, reliability, and performance of the ICT industry by:

  • Driving the worldwide adoption of TL 9000.
  • Providing opportunities to share and discuss business impacting best practices.
  • Providing relevant industry performance benchmark data.
  • Providing new products and services to meet our customers’ needs globally.