The Customer Journey Working Group (CJWG) optimizes the customer journey for business success focusing on customer experience, digitization and service orchestration.
Digitization: Rotating to Digital, at the Right Time, is Everything
David Wolf, Managing Director at Accenture Digital, tells the TIA 2016 Network of the Future Conference audience about the importance of transitioning to the digitization era, with careful execution.
Digitization: Technology as a Personal Assistant
David Wolf, Managing Director for Accenture Digital, tells TIA NOW how technology and digitization will help consumers and enterprise professionals interpret the future of our businesses and our daily lives.