The Customer Journey Working Group (CJWG) optimizes the customer journey for business success focusing on customer experience, digitization and service orchestration.
Digitization: Rotating to Digital, at the Right Time, is Everything
David Wolf, Managing Director at Accenture Digital, tells the TIA 2016 Network of the Future Conference audience about the importance of transitioning to the digitization era, with careful execution.
Digitization: Technology as a Personal Assistant
David Wolf, Managing Director for Accenture Digital, tells TIA NOW how technology and digitization will help consumers and enterprise professionals interpret the future of our businesses and our daily lives.
TIA’s Year in Review: Communications Technology in 2015
Every year, TIA NOW sums up the most current and prevailing technologies, policies and market trends for the communications technology industry. Joining us to talk about Title II, spectrum, cybersecurity, IoT, NFV and more are James Reid, SVP of Government Affairs at the Telecommunications Industry Association; Franklin Flint, CTO at TIA and John Jacobs, VP…