Digitization: Rotating to Digital, at the Right Time, is Everything
David Wolf, Managing Director at Accenture Digital, tells the TIA 2016 Network of the Future Conference audience about the importance of transitioning to the digitization era, with careful execution.
UX/CX 5.0 – The Future of User Experience and Customer Experience
Customer care is no longer about a 24-hour call center. User Experience (UX) and Customer Experience (CX) are under transformation. In this TIA NOW discussion hosted by Andy Castonguay, Principal Analyst at Machina Research, UX and CX specialists will dissect how human behavior and digital knowledge will combine to create new paradigms of interaction in…