Ken Koffman

Ken Koffman
CTO and Senior Vice President, TIA QuEST Forum

Ken joins TIA as Senior VP of Standards and Technology, responsible for assuring that all our communities add value for our members and participants. His team oversees the process as well as execution of standards at TIA in addition to the QuEST Forum Community.

Ken Koffman is a customer-focused results-oriented executive with an excellent technical background and over 35 years of Telecom management experience. As the Quality Officer at multiple large international high tech companies (including Siemens, BigBand Networks, and JDSU/Viavi), Ken oversaw the creation and optimization of all corporate key processes and the measurement system that drives continual improvement and maximizes customer satisfaction.

Ken also has had several diverse management responsibilities, covering all aspects of complex product development and support – from systems architecture to 7×24 Service. He oversaw strategic planning, balanced score card design, and QMS implementation, while serving QuEST Forum as an SME and team leader.

Ken is a charter member of QuEST Forum, an author of both TL 9000 handbooks, and an acknowledged industry expert. He has served on their Board of Directors for over 10 years. He is currently the QuEST Forum Community’s Board’s liaison and an active participant in the Oversight & IGQ Workgroups and Board champion for the Performance Data Report improvements initiative.