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Deming Prize Winning Journey at Indus Towers


Thursday, December 17, 2020
5:30 pm - 7:00 pm - +05
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Subject : TIA Quest Forum India Hub Webinar Series 2020 :: Second Webinar in partnership with BSPIN :: Thu 17 Dec at 5.30 PM IST (New Delhi, India)

TIA QuEST Forum (Telecommunications Industry Association – QuEST Forum Community) India Hub is pleased to announce the second Webinar in the Webinar Series 2020, on topics of interest for the ICT professional community in India and overseas. This Webinar series is ably supported by TIA QuEST Forum Headquartered in Arlington, Virginia USA & Bangalore SPIN.

This session is scheduled for Thursday, 17th December  2020 at 17.30 Hrs (5.30 PM) India Time. The session is planned for one hour and thirty minutes.


5.30 TO 5.35 PM     :     Welcome address by Raju Wadalkar, Co Chair TIA QuEST Forum, India Hub

5.35 TO 5.45 PM     :     TIA QuEST Forum – In service of the ICT community worldwide – by Ken Koffman, CTO and SVP, TIA QuEST Forum, USA

5.45 TO 5.55 PM     :      BSPIN – Serving the ICT Business Excellence community – by Manish Kumar, General Secretary, BSPIN

5.55 TO 6.00 PM     :      Introduction of the Speaker of the Evening by Arun Malik, Executive Director – India, TIA QuEST Forum

6.00 TO 6.40 PM     :      Keynote talk on “Deming Prize Winning Journey at Indus Towers” by Mr. Uday Mahajan, VP and National Head – Process Excellence and TQM, Indus Towers Ltd,  New Delhi

6.40 TO 6.55 PM     :      Questions and Answers

6.55 TO 7.00 PM     :      Vote of Thanks – by Sriram S, Co Chair, TIA QuEST Forum India Hub and VP, TCS, Chennai

Mr. Uday Mahajan is an INSEAD alumnus, a GE certified Master Black Belt and Lean Master Trainer specializing in business operations with strong people management skills, with over 28 years of rich experience in managing large teams across the globe in a variety of industries viz. BPO, Healthcare, IT Services, Infrastructure and Marine. He successfully led the Deming Prize Journey for Indus Towers, from inception. Indus Towers received the Deming Prize in Oct 2018 being the first Indian company from the service industry to have received this recognition. This meant applying TQM concepts across the entire organization including field staff and sites, aligning all stakeholders including the entire leadership, and ensuring a sustainable culture of TQM is embedded across the entire spectrum of Indus Towers. Indus Towers is a Telecom base station and tower installation and managing organization.

This session is FREE to attend.

Registration URL:   Click Here to Register

You may like to share this communication with your friends and colleagues who may benefit from this session.

Best regards,

Sriram S and Raju Wadalkar

Co-Chairs, TIA QuEST Forum India Hub