How Can I Help You? Customer Service Best Practices This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a…
Inside Plant Design Before fiber optic networks can be constructed, they must be properly designed and, once constructed, they must be managed. Efficiencies in these processes translate into lower cost layout and construction,…
Installer The Installer course is the foundation for NCTI’s Technical Career Path, as well as an essential preparation for the Broadband Digital Installer and Installer Technician courses. Beginning with a comprehensive…
Installer Technician The NCTI Installer Technician course focuses on maintaining reliability in the installed drop system. The electronic theory provides the foundation for understanding decibels, signal leakage detection, and troubleshooting techniques. A…
Internetworking with TCP/IP The Internetworking with TCP/IP course is the technician’s guide to understanding the processes, protocols and architectures associated with TCP/IP, the engine that runs the IP network. Geared toward anyone whose…
Intro to Outside Plant With our ‘Accelerated Learning Solution‘, this course provides a high-level overview of the Hybrid-Fiber Coax (HFC) cable plant from the Headend/Hub to the subscribers tap. After completing this course, you…
Introduction to LTE V2X As LTE Advanced Pro technologies become more prevalent on the road to 5G, vehicular based communication is seen as a key element of the future network ecosystem. This short course…
Introduction to Multiplexing Multiplexing signals together onto a common medium for transport is a practice that is an often-overlooked stage of signal processing. The NCTI® Introduction to Multiplexing course defines time division multiplexing (TDM)…
Introduction to Networking: Home and Peer-to-Peer Networks Introduction to Networking: Home and Peer-to-Peer Networks is designed for students who have a basic understanding of personal computers and their applications. By teaching the fundamentals of data networking and…
Introduction to Networking: Local Area Networks Introduction to Networking: Local Area Networks explains the concepts, technologies and components used to build and maintain local area networks (LANs). Students completing this course will have a solid understanding…
Introduction to Networking: Wireless Wireless connectivity to a network has evolved from being a novel concept to an expectation in customer premises, businesses, retail outlets, community centers, airports, stadiums and arenas, etc. Consequently, in…
Introduction to Protocols and Network Routing Networking is an integral part of the broadband industry and any industry that provides communication technology services. The key to being a contributor to your industry and company is to…
