Customer Satisfaction

With our ‘Accelerated Learning Solution‘, this course will guide your field technician through all stages of a positive customer experience, from the initial phone call to the follow-up satisfaction survey.

Module 1

• Making the courtesy pre-call
• Arriving at customer’s home

Module 2

• Making a great impression
• Establishing a relationship

Module 3

• Understanding the task
• Handling an upset customer

Module 4

• Completing the work task
• Leaving a great impression

Final Exam