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Cost of Poor Quality

The five measures of benchmarking to measure for poor quality are software defects, penalties, customer reported defects, hardware repairs and scrap.
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​Benchmarking

The Business Performance Community’s Benchmarking initiative provides it member companies two types of evaluations for comparing their company’s performance with others.
​TL 9000 Worldwide Audit Findings Summary – The Facts & Trends

​For several years, QuEST Forum collected TL 9000 certification, recertification and surveillance audit finding statistics from all its Certification Bodies worldwide.