Customer Experience

The Customer Journey Working Group (CJWG) optimizes the customer journey for business success focusing on customer experience, digitization and service orchestration.
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Products And Services

TIA works with its members to create various standards, products, tools, and solutions to support business growth. At TIA we solve unique challenges and develop new ideas and approaches by…
Quality Management Workgroup

The Integrated Global Quality (IGQ) working group defines system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and drives a measurement system that allows companies to track and benchmark results and improve performance.
TL 9000 Certified Companies Well Positioned for ISO Climate Change Amendments

By: TIA QuEST Forum Oversight Work Group (OSWG)   Climate Change Amendment Background On February 23, 2024, the International Organization for Standardization (ISO) issued climate change amendments which initially affected 31…
Webinar: Quality isn’t an Option; It’s the Key to Unlocking Long-Term Success

In light of recent high-profile network disruptions, the urgency for robust quality management to protect critical infrastructure systems and services has never been clearer. As Information and Communications Technology (ICT)…
What We Do

DRIVING THE ICT INDUSTRY FORWARD. TIA BRINGS TOGETHER COMMUNITIES OF INTEREST TO SHAPE SOLUTIONS THAT ENABLE NEXT-GENERATION ICT PRODUCTS AND SERVICES. The Telecommunications Industry Association (TIA) is at the center…