In this paper, we will analyze the CrowdStrike outage by utilizing publicly available information to assess the reported causes and effects of the incident. We will also highlight several ways in which the TL 9000 quality management standard could have mitigated the frequency of such incidents and minimized their impact on end users.
Furthermore, we will explore the quantitative benefits that TL 9000 has already delivered within the telecommunications sector and examine how it can enhance profitability for ICT providers through improved quality, customer satisfaction, and ongoing performance enhancement.
As ICT and telecommunications become increasingly intertwined, this paper is your gateway to understanding how TL 9000 can transform your business. Fill out the form to access the full paper.
