Optimizing the Global ICT Supply Chain Through Quality, Security, and Sustainability

Formed in 1998 to address the challenges that come with digital transformation, new business models, innovation, and increasing global competition, TIA QuEST Forum brings together global companies and industry leaders to develop innovative solutions, services, and tools that drive business performance, improve customer experience, and achieve the highest levels of quality across the Information Communications Technology (ICT) industry.

TIA QuEST Forum is a unique community of ICT service providers and suppliers partnering on the pursuit of global quality, supply chain security, sustainability and overall business excellence in the ICT industry.


Supply Chain Security

TIA QuEST Forum was the organization trusted by the global ICT industry to facilitate the development of the first ICT standard for supply chain security, SCS 9001. The Supply Chain Security Work Group was established to develop and maintain the critical standard to help organizations ensure trust in their suppliers and address cyber breach, ransomware and zero day threats from infiltrating their networks.

Collaboratively identifies best practices and executes key projects and initiatives to address a range of global ICT issues.

Provides ICT industry performance data and measurement via Performance Data Reports and benchmarking as a service.

Quality Management System built on ISO 9001 to define the unique ICT industry supply chain quality system requirements.

Who we are

TIA QuEST Forum is comprised of global organizations, partners, and industry leaders that form a flexible structure of regions and hubs dedicated to addressing the collective issues of its global stakeholders in pursuit of ICT quality and performance.

These global regions address geo-specific quality needs and issues, and provide valuable input to TIA QuEST Forum Working Groups.

Every year, participants are recognized for their dedication, achievement, contribution and corporate sustainability.

TIA QuEST Forum participants include a range of service providers, suppliers and strategic partners from across the globe.

Strategic Benchmarking

TIA QuEST Forum participants receive monthly Performance Data Reports (PDRs), which are anonymous benchmarking reports for the over 160 different TL 9000 product categories. Each measurement trend chart shows the best-in-class, industry average, and worst-in-class performance.

Participants also have access to benchmarking data from the sustainability assessor and when available SCS 9001 certified organizations.

This data is invaluable for comparing your performance against competitors, and analyzing your suppliers’ quality in comparison to industry best-in-class, average and worst-in-class.


Performance Data Reports

Benchmarking with Performance Data Reports (PDRs)

Derived from mandatory monthly statistics submitted by certified TL 9000 registrations and provided free to members, as well as offered for sale, PDRs are compiled for each TL 9000 measurement in all product categories, providing reliable trend data and robust industry benchmark information.

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QuEST Forum Webinars

Cover a wide range of key industry issues and trends, as well as valuable information on key initiatives being addressed within working groups, benchmarking and the TL 9000 Quality Management System.

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