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Research

stack of open books

From TIA’s long-standing ICT Market Review & Forecast, to multiple reports, surveys and white papers covering the latest trends, recommended policies and technology applications being deployed to further accelerate connectivity across all markets, TIA has produced the following resources.

A Study Using TL 9000 Measurements to Examine Customer Experience

This report utilized the sustained performance data from TL 9000, including Best-In-Class (BIC) trends, Industry Average (IA) trends, and Worst-In-Class (WIC) trends.

A Study Using the TL 9000 On Time Delivery Measurement

Quality improvement trends in the telecommunications industry.