Skip to content


stack of open books

From TIA’s long-standing ICT Market Review & Forecast, to multiple reports, surveys and white papers covering the latest trends, recommended policies and technology applications being deployed to further accelerate connectivity across all markets, TIA has produced the following resources.

A Study Using the TL 9000 Measurements for Simple and Complex Wireless Devices

Quality improvement trends in ICT Industry.

2015 Insights and Intents

QuEST Forum looks back at 2014 and looks forward to 2015.

A Study Using the Repair Service Product Category

Repair trends in companies using the TL 9000 quality management system.

A Study Using the Edge Router Product Category

This paper focuses on Edge Router Product Category trends over a five year period.

A Study of the Wireless Product Family

This report utilizes the sustained performance data from TL 9000 with Industry Average trends and drills down into the three product categories that represent the Wireless technologies of 2G, 3G, and 4G.

Then and Now On Time Delivery Measurement Study 2009 vs. 2013

This paper shows how On-Time Delivery impacts quality. It presents the On-Time Delivery measurements results from September 2011-August 2013 as compared to an initial study first published for the period, February 2007-January 2009.

Network and Service Reliability Benchmarking Study

This study is a practical approach to share, compare, correct, and transform internal functions and processes of the participating organizations

Network Operator Using QuEST Forum Benchmarking Capabilities

The Network and Service Reliability Strategic Initiative has measurably helped to improve the performance of the participating companies.

A Study Using the Return Rate Measurement for the Wireless Product Family

Rapid expansion coupled with emerging technologies and globalization challenges the communications industry as it serves as the backbone of the technology revolution.

Has TL 9000 Improved Telecommunications Industry Quality?

The TL 9000 Hardware Return Rate measures for Wireless Network Infrastructure products were the subject of this study which examined the data from July 2008 through June 2010