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UX/CX 5.0 – The Future of User Experience and Customer Experience

 

Customer care is no longer about a 24-hour call center. User Experience (UX) and Customer Experience (CX) are under transformation. In this TIA NOW discussion hosted by Andy Castonguay, Principal Analyst at Machina Research, UX and CX specialists will dissect how human behavior and digital knowledge will combine to create new paradigms of interaction in a consumer driven world of business and government.

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