Skip to content

Quality Assurance

quality assurance

Quality assurance is important cross-industry priorities. Device and network assurance are critical to secure, scalable and reliable connectivity, which enables all internet traffic and applications.

TIA, through its 2017 merger with QuEST Forum, provides the TL 9000 quality management system, along with sustainability standards and performance practices to connectivity service providers and vendors. The TL 9000 standard is the telecom industry’s unique extension to ISO 9001. The QuEST Forum community within TIA will continue to develop, implement and enhance the TL 9000 quality management system, along with sustainability standards and performance practices.

The TL 9000 standard addresses the supply chain quality requirements of the worldwide telecommunications industry to protect the integrity and use of telecom hardware, software and services. To ensure quality, TL 9000 defines system requirements, eliminates the need for multiple quality management standards, and provides a consistent set of quality expectations across the global telecom supply chain.

Benchmarking featured image

The Business Performance Community’s Benchmarking initiative provides it member companies two types of evaluations for comparing their company’s performance with others.

Business Performance Academy featured image
​Business Performance Academy

The Business Performance Community’s Business Performance Academy initiative provides knowledge, training, and education on hot topics in information and communication technologies (ICT).

Business Performance Initiatives featured image

​Through its initiatives, TIA’s Business Performance Community (BPC) develops innovative solutions, comprehensive tools and resources to positively impact business results and customer experience.

Business Performance Academy featured image

Led by industry experts from around the world, the Business Performance Academy’s webinars deliver timely information about current needs and future trends in areas such as standards, measurements, risk management and sustainability.

security network
Network Service Assurance – Service Performance Reliability

TIA's Service Performance Reliability community of network operators, equipment vendors and service assurance companies focuses on creating the measurements methodology to measure and report Service Performance Reliability across the key elements of the next generation of networks.

uptrend chart
Benchmarking as a Service

The QuESTMark platform provides a collaborative environment to establish meaningful performance comparison measures, assign relative performance, and examine best practices across the industry. It is based on internationally agreed upon protocols for participating organizations to establish, manage, and participate in performance comparison benchmarking studies. This new TIA service uses the same world-class-security as the TL…

upward trend bar chart

In the face of increasing global competition, companies today confront the need to improve the operating efficiencies that deliver shareholder value.

The IAF and Why it Matters

This webinar provided a detailed explanation of the IAF and IAF’s impact on the operations of accrediting bodies, certification bodies, and certified organizations globally.

​How Do New Terms Get into Standards

​This webinar gave session participants a better understanding and appreciation of how terms are selected and defined in standards and how terminology document is used by standards.

​TL 9000: 2016 (R6) Changes and Transition Guide Webinar

​This webinar described the changes and transitions needed for TL 9000:2016 (R6).

Cybersecurity is not a Tech Issue

​This webinar recognizes the value of a good security program for organizations.

​​The Science Behind an Accredited Certificate

This webinar provides an understanding of the system behind an ISO or ISO based internationally recognized accredited certificate and the relationship among the International Accreditation Forum (IAF), an Accreditation Body, a Certification Body, a certified organization and an end user.